Help & Info

Shipping & Delivery

Thank you for visiting and shopping at Leasurely Crafts!

 

All of our orders are shipped via [USPS/UPS]. You will receive an email update with your tracking number once your order has shipped!

 

Delivery Times

All orders are processed within 7 business. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.

Shipment method

Estimated delivery time

Shipping cost

USPS Ground Advantage*

2-5 business days

$7

USPS Priority Mail*

1-3+ business days

$10

USPS Priority Mail Express

1-2 days guaranteed

$30

*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

 

Tracking Your Order

Once your order has shipped, you will receive a tracking email within 24 hours. Please allow [USPS/UPS] up to 48 hours to reflect updates on their tracking page.

 

 

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, always contact Leasurely Crafts first. Do not attempt to file a claim with [USPS/UPS] yourself. Leasurely Crafts will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.

 

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

 

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.

 

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Leasurely Crafts. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.

 

 

Insurance Coverage

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date of the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.

 

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.

 

Good Faith Cooperation

When an insurance claim needs to be filed for a shipment, both Leasurely Crafts and you, the recipient, acknowledge both parties’ respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within a few hours].

  • Email: leasurelycrafts@gmail.com

  • Social: @leasurelycrafts

Returns & Refunds

Returns

Our refund and returns policy lasts 15 days. If 15 days have passed since you’ve received your purchase, we can’t you guarantee a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Many of the orders processed through the business are custom designed products. This means designed specifically for you( so I can not resell them). All custom orders have designs approved before production starts. Once production has begun no additional changes can be made. Custom products are only eligible for exchange with customer paying for return shipping. I will offer a discount on a reorder item.

Non-returnable items:

  • Gift cards
  • Downloadable software products

Situations where only partial refunds are granted:

  • Anything with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery.
 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

FAQ

Our refund and returns policy lasts 15 days. If 15 days have passed since you’ve received your purchase, we can’t you guarantee a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Many of the orders processed through the business are custom designed products. This means designed specifically for you( so I can not resell them). All custom orders have designs approved before production starts. Once production has begun no additional changes can be made. Custom products are only eligible for exchange with customer paying for return shipping. I will offer a discount on a reorder item.

Shipping is available through USPS or UPS. Selection is based upon weight of order. The most cost efficient option will be automatically selected for your order. Tracking Number will be provided

I do have a full-time position which limits my hours for completing orders. Orders will be processed within 7 days. If there are any delays, they will be communicated with you. 

No you may not provide any of the items because I source the exact materials and products to make the best finished product. I can not guarantee my work on an item I don’t provide.

Please contact me immediately via email. Leasurelycrafts@gmail.com

In person shopping is available in Northside Marketplace at:

21 Furnace St

Akron, OH 44308

Orders are completed at my office space.

I source the materials from US based suppliers and modify them to give your dreams a shape. I apply whatever modifications you request to specifically ordered items. Only the highest quality materials are used to ensure the quality of the work.

Send me an email at Leasurelycrafts@gmail.com

Get in Touch!

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Where can I reach you?
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